To create an account, you must be an ARRIV tenant, have an email address and create a password.

You will also need the following information, which must match our tenant record:

• first name
• last name
• birth date
• payment reference number

You can find the information in you lease package.

You will be able to reset your password.

Yes. They must have signed the lease with ARRIV as well and have provided an email address.

This section will show the balance for each of your accounts (rent, repair chargebacks, legal).

If your accounts are up-to-date and in good standing, the balance should be $0. Amounts that are owing will show up in “red.”

Please contact an ARRIV team member during business hours (Monday to Friday 8:30 am – 4:30 pm) at 613-415-7865 or email us at [email protected].

Yes. In this section, you will find information on how to sign up and a downloadable form that you will be able to complete and send to ARRIV.

No. You will be able to view the charges and payments on your Account for the past 12 months. You cannot get a printable statement for the time being. This is a feature we will be working on in the future.

You will be able to update or add phone numbers, emergency contact information and your email address.

Once you update information through ARRIV Home > My Contact Details, it will automatically update your file in our database.

As many times as you need to.  We must have the most current information to provide you with the best service possible or communicate important information to you promptly.

Once you have created your account, you can request the most popular, non-urgent or regular repairs using self-serve.

A visual menu is also available for your convenience. It can help you choose the type of repair you need to have done.

If you cannot find the description or picture for a repair request that you may have, please call us at 613-415-7865 to request your repair. Only the most requested routine repairs are available at this time.

To assign priority accordingly, please contact the us at 613-415-7865 or email us at [email protected] for all urgent or emergency-type repairs.

A routine or regular repair would include a leaking tap, torn screen on a window, or a blocked toilet that is not overflowing.

Yes. All work orders for your home will be listed in the Repairs Summary page with their status. You can also view more details about the work order, such as a tentative date for the work to be completed or the date the work was completed.

When you fill out an online Repair Request through ARRIV Home, you must indicate whether you permit us to enter your home to complete your maintenance and pest request. There are 3 options to pick from about access to your home, you must pick one of them.

If you permit us, we will enter your home to do the requested repair(s). You can check back on the My Repairs page to see when your repair request is scheduled.  Please note that the tentative scheduled date and time are subject to change.

If you do not pick the option which would allow ARRIV staff to enter your home, we will still schedule a maintenance worker to see you. He/she will only come in if you allow them to for the repair to be done.

If you do not allow us to enter and are not home at the time of the scheduled visit, we will send you a 24-hour notice with a new date and time for the repair to be done as required by law.

You can also ask for a “24-hour notice” in writing with a date and time before ARRIV comes to your home.

Yes. You can include up to 5 different repair requests in one basket. However, you cannot mix a Pest request with any other type of repairs in the same basket. Pest-related requests must be requested separately and then put in a basket.

You can access the following services directly from the new online self-serve portal for tenants:

• MY ACCOUNT (view details of your rent account, sign up for pre-authorized payment)
• MY CONTACT DETAILS (update your coordinates)
• MY REPAIRS (report a non-urgent repair)
• MY TENANCY (find information on your tenancy address and parking space)
• HELP (find information on ARRIV Home)
• CONTACT ARRIV (find out the many ways you can connect with us)
• FORMS (download tenant forms)
• THE OTTAWA REGISTRY (Direct access to the Social Housing Registry of Ottawa site to apply for social housing)

The ARRIV Home self-serve is currently available in English and French.